Refund & Cancellation Policy

Effective date: June 30, 2026

This Refund & Cancellation Policy explains how cancellations and refunds work for Fozato (the "Service"), operated by FOZATO SEO PRIVATE LIMITED. It forms part of our Terms & Conditions. Please read it before purchasing.

1. Nature of the Service (digital product)

Fozato is a subscription-based digital software service. Access is granted immediately and AI generation consumes real third-party compute (AI models, voice synthesis, video assembly, hosting) as soon as you start using it. Because the product is delivered electronically and value is consumed on use, fees are generally non-refundable except as expressly set out below or as required by law.

2. Cancelling your subscription

You may cancel your subscription at any time from Profile & Settings → Subscription, or by emailing support@fozato.com.
Cancellation stops future renewals. Your plan remains active until the end of the current paid term, after which paid features are downgraded or disabled.
Cancelling does not, by itself, trigger a refund of fees already paid for the current term — see the refund eligibility rules below.

3. Refund eligibility for subscriptions

We want you to be satisfied. Subscription refunds are considered as follows:

7-day consideration window: If you purchased a new annual subscription and are not satisfied, you may request a refund within 7 days of the initial purchase, provided your usage during that period is within reasonable trial limits (for example, you have not generated a large number of funnels or consumed substantial Closing AI/recording usage). We may deduct the cost of third-party usage already incurred on your account.
Service failure: If a core feature is unavailable due to a fault on our side and we are unable to resolve it within a reasonable time after you report it, you may be eligible for a partial or full refund for the affected period.
Duplicate / erroneous charges: Accidental duplicate charges or amounts charged in error are refunded in full once verified.

4. What is not refundable

Subscription fees after the 7-day window has passed, including for partially used or unused time, once the renewal/term has begun.
Add-ons and usage-based / overage charges (e.g. extra funnels, extra Closing AI sessions, extra seats, extra domains) — these reflect costs already consumed and are non-refundable.
Discounted, promotional, launch-offer, or agency/reseller purchases, unless required by law.
Charges where the account was suspended or terminated for breach of our Terms & Conditions (e.g. fraud, abuse, prohibited offers).
Taxes already remitted to authorities (e.g. GST), where non-recoverable.

5. Funnel application fee (for funnel visitors)

Some funnels built on the Service collect a small application fee from visitors before a strategy call. This fee is configured and collected by the workspace owner using their own connected Razorpay account.

The application fee is a non-refundable charge for a digital service. Because access to the booking/qualification process is granted immediately on payment, the application fee is not refundable once paid, except where a refund is required by applicable law.

The application fee and any related matters for a specific funnel are the responsibility of the business operating that funnel (the workspace owner), not FOZATO SEO PRIVATE LIMITED.

Are you a funnel visitor? If you paid an application fee on a landing page and have a question about it, please contact the business that runs that funnel first. If you cannot reach them, email us at support@fozato.com with your payment reference and we will help route your request.

6. How to request a refund

To request a refund, email us with the details below:

Email: support@fozato.com
The email address / account associated with the purchase.
The Razorpay payment or order ID (from your receipt).
The reason for the request.

We acknowledge refund requests within 2 business days and aim to make a decision within 7 business days. Approved refunds are issued to the original payment method via Razorpay and typically settle within 5–10 business days depending on your bank/card issuer.

7. Chargebacks

If you have a billing concern, please contact us first — most issues are resolved quickly. Initiating a chargeback without contacting us may result in suspension of your account while the dispute is investigated.

8. Changes to this policy

We may update this policy from time to time. The version in effect at the time of your purchase governs that purchase. The current effective date is shown at the top of this page.

9. Contact

Email: support@fozato.com
Address: FOZATO SEO PRIVATE LIMITED, WS VO639, 1st Floor, CC 54, 2593-5, Bose Nagar, Kadavanthara, Ernakulam, Kerala 682020, India